EVENT:           T R A I N I N G    S E M I N A R
                                              "Customer Satisfaction Comes First, Profit Comes Second"

                    TIME:              7:00 p.m.

                    LOCATION:    Ohio University - Lancaster Campus
                                              Brazee Hall,  Room 302
                                              1570 Granville Pike
                                              Lancaster,  OH   43130

                    DETAILS:        This seminar introduces a very important aspect of business success:  Stressing customer satisfaction even if short-term
                                              profits have to be sacrificed.  A satisfied customer will come back and will bring more customers.  If you concentrate on
                                              satisfying the customer, increasing your profits will be easier.